Promoting Excellence : ESRD: Patient Satisfaction (Adapted from DiMatteo & Hays)

Name:
End-Stage Renal Disease: Patient Satisfaction (Adapted from DiMatteo & Hays)

Definition:
This is a tool used to evaluate patients' satisfaction with care.

Category:
Evaluation Tools - Satisfaction/Perception of Care

Source:
The End-Stage Renal Disease Workgroup of
Promoting Excellence in End-of-Life Care
Alvin H. Moss, MD, Chair
[email protected]

Authors: John Newmann, PhD, MPH and Susan Pfettscher, DNSc, RN

Contact:
John Newmann, PhD, MPH
Health Policy Research & Analysis
1698 Chimney House Road
Reston, VA 20190
[email protected]

What this instrument is for:
The tool can be given to patients for them to complete while they are undergoing a dialysis treatment. It can be used to identify patients' satisfaction with the professionalism of nephrologists and dialysis staff.

Keywords:
end stage renal disease

To use this tool:
You may print and copy this tool for your own use from this site. Please credit source.

References:
DiMatteo MR, Hays R. "The significance of Patients' Perceptions of Physician Conduct: A Study of Patient Satisfaction in a Family Practice Center." J Community Health, 6:18-34, 1980.

To view this tool:
To view the tool in your browser left-click on the link below. To download to your computer right-click on the link and select "Save Target As."
pdf PDF87 KB / 2 pages

Posted August 1, 2003

End Stage Renal Disease Workgroup overview page


#ESRD5, type:satisfaction/perception_care

 

Promoting Excellence in End-of-Life Care was a national program of the Robert Wood Johnson Foundation dedicated to long-term changes in health care institutions to substantially improve care for dying persons and their families. Visit PromotingExcellence.org for more resources.

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