Promoting Excellence : New End-of-Life Benefits Models in Blue Cross & Blue Shield Plans

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Interviews and Descriptions:Susan Butler
Editor: Jeanne Sheils Twohig, MPA, Deputy Director
Promoting Excellence in End-of-Life Care

September 2001

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Table of Contents



Anthem Blue Cross Blue Shield of New Hampshire

Advanced Care for Advanced Disease
Jean Montana, RN, BSN
Joyce Keslo, RN, BSN, CCM

Premera Blue Cross

Pediatric Palliative Care Project
Kim Boggess, RN, CCM
Peter West, MD, MPH


  1. End-of-Life Palliative Care Quality Initiative
  2. The EPEC Project
  3. Palliative Care Consultants,
    Patricia Bomba, MD

Blue Cross Blue Shield of Montana

Advanced Illness Coordinated Care Program
Jennifer Elison, RN, EdD
Chuck Butler

Blue Cross Blue Shield of North Dakota

Blue Cross Blue Shield Hospice
Matters of Life and Death Coalition (MOLD), A State End-of-Life Coalition
Jon Rice, MD
Mike Hamerlik

HealthNow, New York

Support Blue
Cheryl Howe

Blue Cross Blue Shield of South Carolina

Complex Case Management Program
Bill Thar, MD, MPH
Ashby Jordan, MD

Hawaii Medical Services Association (HMSA)

The HMSA Foundation, sponsor of Kokua Mau
Jim Walsh

Regence BlueShield

Pediatric Palliative Care Project
Patricia Emerick, MSW

Promoting Excellence in End-of-Life Care was a national program of the Robert Wood Johnson Foundation dedicated to long-term changes in health care institutions to substantially improve care for dying persons and their families. Visit for more resources.

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